Question 1

Is Foundly free to use?

Accepted Answer

Yes, completely. Creating an account, posting a lost item, and browsing found items costs nothing.

Question 2

How do I report a lost item in UAE?

Accepted Answer

Create an account, click Create Post, select Lost, fill in the details like category, location, description and photo, then publish. Your post goes live after a quick moderation review.

Question 3

How do I connect with someone who found my item?

Accepted Answer

Open their post and tap the Message button. From there you can chat directly, describe your item to verify ownership, and arrange a handover. There is no need to share your personal contact details at any point.

Question 4

Is a photo required when posting a lost or found item?

Accepted Answer

Yes, a photo is required. For sensitive items like documents or cards, you can enable the Sensitive toggle which keeps the image hidden from the public. Only the Foundly platform team can view it internally for verification.

Question 5

How long does a lost or found post stay active?

Accepted Answer

Your post stays active until you mark it as returned or delete it yourself. There is no automatic expiry.

Question 6

How do I know someone messaging me is the real owner?

Accepted Answer

Ask them to describe something specific about the item that is not in your post, like a serial number, what is inside a bag, or a unique marking. Only the real owner would know these details.

Question 7

Is my personal information visible to other users on Foundly?

Accepted Answer

No. Your phone number and email are never shown to anyone. All conversations happen inside Foundly messaging so you never need to share personal contact details.

Question 8

Do I need an account to use Foundly?

Accepted Answer

You can browse all posts without an account. But to post an item, send messages, report something suspicious or open a support ticket, you will need to register.

Question 9

Which areas of UAE does Foundly cover?

Accepted Answer

Foundly covers all seven emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Question 10

I found an item at a hotel or airport in UAE. Should I post it on Foundly?

Accepted Answer

Yes. Most venues handle lost and found with very limited visibility. Posting on Foundly puts it in front of people actively searching online, giving the owner a much better chance of finding it.

Frequently Asked Questions