Privacy Policy

1. Information We Collect

We may collect the following information when you use our platform.

Account Information

• Full name
• Email address
• Optional phone number
• Account profile details

Post Information

• Lost or found item details
• Uploaded images
• City or location information
• Reward information if provided

Communication Information

• Messages sent through the Foundly inbox chat system
• Reports submitted to moderators or admins
• Support requests

Technical Information

• Device type
• Browser information
• IP address
• Cookies and analytics data
• Login activity and timestamps

2. Why We Collect Information

We collect information to:

• verify user accounts
• review and moderate posts
• prevent scams, fraud, and misuse
• improve community safety
• allow communication between users
• provide customer support
• maintain platform security
• improve platform performance and user experience
• comply with applicable UAE laws and regulations

Foundly does not sell personal information to third parties.

3. Post Moderation & Community Safety

To maintain a trusted platform:

• all posts may be reviewed before publication
• reported content may be investigated
• suspicious activity may be monitored
• accounts violating community rules may be suspended or permanently blocked

While we carefully review posts, moderation decisions are handled by humans and occasional errors may occur. Users can report suspicious, fake, scam related, or inappropriate content directly to our moderation team through the platform.

4. Sensitive Items Protection

Foundly offers optional privacy protection for sensitive items.

When enabled:

• item images may remain hidden publicly
• limited item details may be shown
• sensitive content receives additional privacy protection

We strongly advise users not to publicly share:

• Emirates ID details
• passport numbers
• banking information
• confidential personal documents
• highly sensitive personal information

5. Communication & Messaging

Foundly provides an in platform inbox chat feature to help users communicate more safely.

We encourage users to keep conversations within the platform instead of moving to third party messaging apps whenever possible.

Messages may be reviewed only if:

• abuse is reported
• scams are suspected
• harassment occurs
• safety investigations are required

6. Rewards Disclaimer

Users may optionally offer rewards for lost items.

Foundly:

• does not manage payments
• does not guarantee rewards
• is not responsible for financial transactions between users

Users should never send advance payments to unknown individuals.

7. Cookies & Analytics

We may use cookies and analytics tools to:

• improve website functionality
• analyze platform usage
• monitor security
• detect suspicious behavior
• improve user experience

Users may disable cookies through browser settings, though some platform features may not function properly.

8. Data Security

We take reasonable measures to protect user information against unauthorized access, misuse, or disclosure.

However, no online platform can guarantee complete security. Users are responsible for protecting their account credentials and personal information.

9. Third Party Services

Foundly may use trusted third party services for:

• hosting
• analytics
• authentication
• notifications
• platform security

These providers may process limited information necessary to operate the platform.

10. Account Suspension & Removal

We reserve the right to:

• remove posts
• restrict platform access
• suspend accounts
• permanently block users

This may happen in cases involving:

• scams or fraud
• fake claims
• harassment
• spam
• illegal activity
• misuse of the platform
• violation of community rules

We may cooperate with UAE authorities if legally required.

11. Data Retention

We may retain certain information for:

• moderation purposes
• legal compliance
• fraud prevention
• security investigations
• dispute resolution

12. Account & Data Deletion

Users may request account or data deletion by contacting our support team.

Some information may be retained where necessary for:

• legal obligations
• fraud prevention
• security purposes
• moderation records

13. Changes To This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page. Continued use of Foundly after changes means you accept the updated policy.

14. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us through the Contact Us page.

15. Founder's Commitment

Foundly was created with a simple goal: to help communities reconnect lost belongings through trust, honesty, and responsible technology.

We are committed to building a safer and more respectful platform for everyone.

🇦🇪 Proudly built for the UAE community.